Returns & refunds
Changed your mind or need a different size? Here is how returns work.
Last updated: 11 November 2026
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Return eligibility
Unworn, unwashed items with original tags attached can be returned within 30 days of delivery. This does not affect your statutory rights.
Return process
- Sign in and open the order in your account, then choose Request a return — or contact us with your order number.
- We'll review the request and email return instructions.
- Pack items securely and keep proof of postage.
Refund process
Refunds are issued to the original payment method within 14 days of us receiving your return.
Exchanges
For a different size, return the original item and place a new order.
Exceptions
Personalised items cannot be returned unless faulty.