Frequently asked questions
Quick answers to the questions we hear most.
Orders
Do I need an account to order?
No — you can check out as a guest. An account lets you track orders, save addresses and keep your wishlist across devices.
Can I change or cancel my order?
Contact us as soon as possible. We can change or cancel orders that haven't shipped yet.
Payments
Which payment methods do you accept?
The payment options available are shown at checkout. Card payments are processed securely by our payment provider — we never see or store your card details.
When is my order marked as paid?
Only after our payment provider confirms the payment, or once we have received a bank transfer.
Products
What is the difference between fan and player versions?
Fan versions have a regular, relaxed cut for everyday comfort. Player versions use a slimmer, athletic cut with lighter fabric.
Are your shirts official licensed merchandise?
Only where a product page explicitly says so. Club and team names identify the colours and designs a shirt refers to.
Sizing
How do I choose my size?
Use the size guide on each product page. Product-specific charts are shown where the supplier provides them.
Shipping
How much is delivery?
Delivery options and prices for your country are shown at checkout before you pay. See our shipping policy for details.
Returns
Can I return an item?
Yes — unworn items with tags attached can be returned within the returns window. Start a return from your order in your account.
Refunds
How long do refunds take?
Refunds go back to the original payment method. It can take 5–10 working days for your bank to show the refund.